Account Deletion

You can delete your WinIn account and the personal data associated with it at any time. Deletion is handled through our support team — this lets us confirm that the request really comes from you and close your brokerage account properly.

1. How to Delete Your Account

• Email info@winin.kz from the email address you registered with, using the subject line "Account deletion". Include your full name and the phone number linked to your account. You can also contact us by phone or WhatsApp at +7 777 555 52 53.
• Our support team will confirm receipt of your request and verify that it comes from the account owner.
• If you have an active brokerage services agreement, we will help you close your brokerage account: before deletion, you need to sell your securities or transfer them to another broker and withdraw your funds to your bank account.
• Once the account is closed (or immediately, if no agreement was concluded), we will delete your account and notify you when it is done.

Deletion is completed within 30 calendar days of your request being confirmed.

2. What Data Is Deleted

• your account and sign-in data;
• your user profile and application form data;
• linked bank details;
• settings, favourites, and notification history;
• device tokens and sessions.

3. What Data Is Retained and for How Long

As a licensed broker, we are required to retain some records even after your account is deleted:

• documents and records relating to your brokerage services agreement and executed trades and transactions — for at least 5 years after the relationship ends (as required by the securities market and anti-money-laundering legislation of the Republic of Kazakhstan);
• information system event logs — for up to 12 months;
• backups — for up to 30 days, after which the data is removed from them automatically.

Retained records are used solely to comply with legal requirements and are never used for marketing.

4. Partial Deletion

Yes, you can delete specific data without deleting your account: for example, unlink your bank details or withdraw your consent to marketing communications. Write to us and we will tell you what can be deleted in your case.

5. Contacts

WindoW Capital JSC

Email: info@winin.kz

Phone / WhatsApp: +7 777 555 52 53

Address: 23 Kyz Zhibek St., Kok-Tobe microdistrict, Almaty, 050020, Republic of Kazakhstan